Extended Guarantee T&C

AFAQ AL NASEEM – Terms & Conditions of Sale (With Warranty)

  1. Coverage Period

    • The guarantee is valid for one year from the date of purchase.

  2. Eligibility

    • This guarantee applies only to products purchased directly from Afaq Al Naseem.
    • Proof of purchase, such as a receipt or order confirmation, is required.

  3. What Is Covered

    • Replacement is offered for products that are defective, damaged, or cease to function under normal use during the coverage period.

  4. What Is Not Covered

    • Damage caused by misuse, neglect, improper maintenance, or unauthorized modifications.
    • Products damaged due to accidental events such as drops, spills, or exposure to extreme conditions.
    • Consumable parts (e.g., batteries or accessories) unless the issue is caused by a defect in materials or workmanship.

  5. Replacement Process

    • Submit a claim via our website or customer support team with your proof of purchase.
    • Once approved, a replacement product will be shipped to you at no additional cost.

  6. Limitations

    • Each product is eligible for one replacement under this guarantee.
    • Replacement will be made with the same product or an equivalent product of similar value if the original is unavailable.

  7. Exclusions

    • This guarantee is non-transferable and applies only to the original purchaser.
    • Products purchased from unauthorized sellers or third-party marketplaces are not covered.

  8. Cancellation or Opt-Out

    • You may opt out of the guarantee at the time of purchase or cancel within 30 days of purchase for a full refund of the warranty cost.

  9. Modifications to the Terms

    • Afaq Al Naseem reserves the right to modify or discontinue the guarantee at any time. Changes will not affect coverage for products already purchased.

  10. Dispute Resolution

  • Any disputes arising from this guarantee will be governed by the laws of the UAE.

For further assistance or to submit a claim, please contact us at info@afaqalnaseem.com.

AFAQ AL NASEEM – Terms & Conditions of Sale (Without Extended Warranty)

Effective Date: [Insert Date]
Applies To: All purchases without extended warranty from Afaq Al Naseem (online or in-store)

1. No Extended Warranty Coverage

Customers who do not opt for the extended warranty at the time of purchase agree to the following terms:

2. Product Satisfaction

  • Products are shipped as described and shown at the time of purchase.

  • Afaq Al Naseem is not responsible for customer preference-based returns (e.g., change of mind, different expectation in size, color, or feel).

  • Return or refund requests due to personal dissatisfaction will not be accepted unless covered under a promotional return policy.

3. Defective or Damaged Products

  • If a product is found to be defective or damaged upon delivery, the customer must report it within 24 hours of receiving the order, with clear photos/videos as proof.

  • Afaq Al Naseem will assess the case and may offer:

    • Replacement (if in stock)

    • Repair (if applicable)

    • Partial credit or exchange (at Afaq Al Naseem’s discretion)

  • Claims submitted after 24 hours may not be accepted.

4. Product Use and Handling

  • Afaq Al Naseem is not responsible for damage caused by misuse, mishandling, water exposure, electrical issues, or unauthorised repairs.

  • Products are intended for use as per the included instructions or standard usage norms.

5. Shipping and Delivery

  • Shipping timelines are estimates. Delays due to courier services, customs, or weather are beyond our control.

  • Refusal to accept a delivery does not entitle the customer to a refund.

6. Non-Returnable Items

The following are strictly non-returnable and non-refundable unless defective upon arrival:

  • Personal care or hygiene products (e.g. hair brushes, trimmers, grooming kits)

  • Used/opened items

  • Clearance or promotional items

7. Dispute Resolution

  • Any dispute will be resolved in accordance with UAE consumer protection regulations.

  • Afaq Al Naseem reserves the right to refuse any return or complaint not made in good faith.

8. Limitation of Liability

  • Without an extended warranty, Afaq Al Naseem’s maximum liability is limited to the original price paid for the product.

  • We are not liable for indirect losses, including but not limited to business loss, personal inconvenience, or emotional distress.

9. Acceptance of Terms

By purchasing without extended warranty, the customer agrees to these terms in full.